Question

what is crm? define all the customer retention strategies

Answer 1

Customer retention is the capacity a company has to keep customers engaged with its product or service. It also acts as a business strategy in customer relationship management that seeks to increase customer loyalty and reduce customer churn.

Answer 2

Answer:

Customer retention is the capacity a company has to keep customers engaged with its product or service. It also acts as a business strategy in customer relationship management that seeks to increase customer loyalty and reduce customer churn.

Explanation:

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