Question

what is crm? how crm can be used as an effective tool against Global competition​

Answer 1

A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.

Answer 2

Answer:

One way to boost your competitive advantage is through introducing a CRM software for business that provides your organization with the following competitive advantages: streamline the order process, better manage your prospecting and new client on-boarding process, and better handle your scheduling and projects.