Question

What is customer satisfaction and customer delight ? How is customer satisfaction measured ?

Answer 1

Customer delight is achieved through a WOW effect, a level of satisfactionthat goes beyond expectation. In terms of market research, a satisfied customer's contentment lies somewhere between their expectations and the desired results.
Customer experiences after buying a given product are attributed to quality. Feedback from customers in relation to quality, reliability and extent satisfaction should be matched

Comments customers make are a measure of their satisfaction. Customer loyalty is the likelihood of repurchasing products or services

HOPE IT HELPS YOU

Answer 2

Customer Delight Score is a metric that helps your business know if you are genuinely making customers happy. It is calculated by measuring your customer sentiment at touchpoints, including NPS and CSAT surveys, support channels, sales process and any other milestones.