Question

What is 'Customer service Level and Agreements'? Explain its 'Elements' and 'key steps in Establishing a service level Agreement'.

Answer 1

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Agreement Overview. The agreement overview includes details such as the individuals involved, effective/expiry date as well as a general statement on what other details the particular SLA will cover.

Answer 2

Explanation:

Agreement Overview. The agreement overview includes details such as the individuals involved, effective/expiry date as well as a general statement on what other details the particular SLA will cover.