What is help center??
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Answer:
A Help Center is a website where customers can find answers to their questions and solutions to their problems. Help Centers should always be easily searchable, providing customers with an accessible version of a brand's knowledge base that has been created with users in mind.
Answer:
A help center (also called Knowledge base/Customer portal) is a website that is designed by the company to help their customers with the problems they are facing.
When a customer is having problem with any product or service, he/she visits the help-center which has a panel for frequently answered questions (FAQs). Most of the issues faced by customers have been resolved and an answer is given on how to fix a certain issue. Obviously, some customers might have different problems to which they can’t find answers on the help-center. In that case, they call the customer service. The help-center also has panels for contact information, articles on problems faced, and feedback forms