What is ITIL definition
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The ITIL (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels
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Answer:
ITIL4 gives an operational model for designing, distributing, and improving goods and services that use technology from start to finish.
Explanation:
Working in the IT environment without a best practice like ITIL is like taking your car and traveling to a city without having your navigation and tools.
You know how to drive. So does the IT guy. He knows how to do things.
The developer knows how to develop and the support guy knows how to fix the PC, laptop, or tables.
But how will they all work together to achieve the main goal, which is to add value?
ITIL shows you how to manage IT in a way to provide value to internal and/or external customers.
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