what is KPO ? how it is different from BPO
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BPO
KPO
Definition
BPO provides services like customer care, technical support through voice processes, tele-marketing, sales, etc.
KPO provides in-depth knowledge, expertise and analysis on complex areas
like Legal Services, Business
and Market Research, etc.
Stands for
Business Processing Outsourcing
Knowledge Processing Outsourcing
Requires
Good communication skills and basic computer knowledge
Specialized knowledge
Services
Low end services
High end services
Process
Pre-defined process
Requires application and understanding of business
Employees
Not so qualified employees
Skill and expertise of
knowledge employees
Expertise in
Process
Knowledge
Relies on
Cost arbitrage
Knowledge arbitrage
Driving force
Volume driven
Insights driven
jaskarantiwana:
thanks
it's ok
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