What is NLP ? How does it help in customer support field?
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NLP uses perceptual, behavioral, and communication techniques to make it easier for people to change their thoughts and actions. NLP relies on language processing but should not be confused with natural language processing, which shares the same acronym.
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NLP applications use computers to translate languages, convert voice to text and text to voice, and create human-like conversational agents to help an organization's employees, customers and partners deal with issues, questions and concerns.
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