What is quality?????
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Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs. ( American Society for Quality) Quality, an inherent or distinguishing characteristic, a degree or grade of excellence.
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In business, engineering, and manufacturing, quality – or high quality – has a pragmatic interpretation as the non-inferiority or superiority of something; it is also defined as being suitable for the intended purpose while satisfying customer expectations.
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