Question

What is the difference between "Right to be heard " and "Right to Seek redressal " ?

Answer 1

right to be heard-the consumer has a right to register his dissatisfaction and get his complaint heard at appropriate forums.This right includes the right to make protest. The Right to Safety,The Right to be Informed, The right to Choose. The above three rights are meaningless without right to be heard. Therefore,grievances and claims of consumers must be heard and considered
The Right to Seek Redressal - according to this right,the consumer must be made aware of his rights and the remedies available under the different laws.This will help to make consumers conscious and protect themselves against frauds by businessmen.An ignorant consumer cannot escape cheating and will not come forward to seek Redressal against malpractices by the seller.

Answer 2

Right to be Heard and Right to Seek Redressal are enumerated in the Consumer Protection Act, 1986. The Right to be Heard refers to the right to complain of consumer against the company or business firm in case of dissatisfaction with a good or a service. On the other hand Right to Seek Redressal refers to justice to the consumers in case of exploitation and thus ensures refund, replace, repair and other remedies to the consumer.