Question

What is the first step to approaching automation?
a programmer creates a bot that uses artificial intelligence to scan the text of customer feedback e-mails. the bot analyzes the wording in the e-mails to determine whether they are positive or negative, and then accordingly routes the e-mails to customer service representatives for follow-up. which technique is illustrated here?brainly

Answer 1

Answer:

Sentiment Analysis analyzes the attitude the text portrays

Explanation:

A programmer creates a bot that uses artificial intelligence to scan the text of customer feedback e-mails. The bot analyzes the wording in the e-mails to determine whether they are positive or negative, and then accordingly routes the e-mails to customer service representatives for follow-up. The technique illustrated here is Sentiment Analysis.

Sentiment analysis is a natural language processing technique used to determine whether data is positive, negative or neutral. It is also known as opinion mining. The bot will read the given text, understand the emotion conveyed by the text and classify it as positive, negative or neutral.

Answer 2

Answer:

Identify Strategic Reasons for Business Process Automation.

Explanation:

The first step to approaching automation is identifying strategic reasons for business process automation. It needs full understanding of existing system and identifying the area which requires automation. It's done to find the area that needs automation for the better operation. Some of those reasons are -

1. Allows your workforce to concentrate on higher value tasks.

2. Provides a means to scale efficiently and consistently.

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