Question

What is the importance of good attitude while dealing with mishandled baggage cases in aviation industry?​

Answer 1

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Complaints and concerns of domestic air passengers about luggage mishandling show no signs of decline, with aviation regulator DGCA stating that 27.5 per cent of all complaints received in June were related to baggage.

There was a rise of over 10 per cent in baggage-related complaints as compared to the corresponding period last year (16.6 per cent). In 2016, the figure was 19.7 per cent.