What is the importance of product knowledge in customer service and sales?
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Importance;
Product knowledge is an essential sales skill. Understanding your products' features allows you to present their benefits accurately and persuasively. Customers respond to enthusiastic sales staff who are passionate about their products and eager to share the benefits with them.
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Explanation:
It plays in important role in both outbound and inbound customer interactions. Having good product knowldge will not only help customer service agents to provide excellent customer service, but it'll also improve customer satisfaction, increase sales, build brand image, and boost employee confidence.
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