What is the meaning of business service (atleast 1 page)
Answers
Answer:
Business service...
Business services are referred to as the activities that assist business yet does not deliver a tangible commodity. For instance, Information technology is one such business service that supports various other business services such as shipping, procurement and finance. Most of the businesses today are inclined towards such specialized business services.
India is growing extremely competitive and giving a tough competition to other countries when it comes to providing services. A large number of foreign country prefer India as their hosting partner for business services, sometimes they even prefer to open a branch office.
Characteristics...
1) Intangibility
These are intangible assets, they cannot be touched.
They don’t have their physical presence.
A person can only experience it.
It is important to provide quality service to the customer, so that customer can feel the favourable experience.
Example: Teaching by teachers, doctor’s treatment to patients etc.
(2) Inconsistency
There is no consistency in the services as like in physical products.
Each time the service has to be performed exclusively.
Demands and expectations of the different customers are different.
Every time the service provider has to modify the service accordingly.
(3) Inseparability
Production and consumption are simultaneous in case of services.
If we produce the goods today, it can be sold later.
(4) Inventory
Services cannot be stored for the future.
It has no physical component.
Demand and supply for the service are very close to each other.
Service has to be provided to the customer as and when it is asked by them.
Example: Mc Donald’s burger can be stored but the taste can only be experienced.Airways ticket can be stored, the journey can be experienced.
(5) Involvement
Services are provided according to the requirement of customers.
It has the involvement of customers in the service providing process.
Business services is a general term that describes work that supports a business but does not produce a tangible commodity. Information technology (IT) is an important business service that supports many other business services such as procurement, shipping and finance.
A good business service aligns IT assets with the needs of a company's employees and customers and support business goals, facilitating the ability of the company to be profitable. Documenting the value that an IT department provides to the business often involves an audit of IT infrastructure processes, the creation or updating of an IT service catalog and/or the provisioning of an employee self-service portal to improve communication.
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