what is the procedure for the inconvenience
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I/We apologise for any inconvenience caused. Sorry for any trouble caused. Please accept our/my sincere apologies. I/We are very sorry.
Acknowledge – not just your mistake, but also its impact
1) “I understand how this problem would have affected your daily operations”
2) “We fully recognize that this is a critical issue which can impact your workflows”.
3) “I sincerely apologize for all the trouble you must have faced because of this issue.”
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procedure is an established method of accomplishing a task, usually with steps that are performed in a prescribed order.an inconvenient circumstance or thing; something that causes discomfort, trouble, etc
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