Question

What is the rationale behind the enhancement of consumer protection act of 1986?

Answer 1

The rationale behind the enactment of The Consumer Protection Act, 1986 is in the name of the act itself. To be precise, to protect the final consumer of the goods and services from unfair trade practices, this act was established.

Consumer Protection Act, 1986. An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected there with.

Answer 2

To establish a department solely responsible for handling consumer complaints and a separate department for the central and state governments.

Explanation:-

• The reason behind the enactment of Copra 1986 was to set up a separate Department of Consumer Affairs in the Central and State Governments and this has empowered us as consumers to represent us in consumer court.
• Protection of consumers against exploitation was the main rationale behind the enactment of the Consumer Protection Act 1986.
• The enactment of the Consumer Protection Act was successful in putting pressure on the business firms as well as the government to correct business conduct which may be unfair and maybe against the interests of the consumers at large.
• The enactment of COPRA has created separate Departments of Consumer Affairs in the Central and State Governments to disseminate information about the legal process that people can access.
• This information is spread through posters and advertisements on television channels.