What is the role of agility, resilience in adapting the employees during the time of turbulence?
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By defi nition (Burgess 1994 ; Kidd 1994 ; Sharifi and Zhang 1999 ; Adeleye and Yusuf 2006 ; Zhang and Sharifi 2007 ; Ismail et al. 2011 ) agility is highly dependent on a wide range of operations management capabilities. The authors believe that SMEs are now seeking greater resiliency because they are overexposed to environmental turbulence in the form of more frequent and intense competitive and operational disruptions (McCann et al. 2009 ; Weick et al. 1999 ). To aid this under- standing McCann et al. ( 2009 ), summarised in Table 10.1 . ...
... The authors believe that SMEs are now seeking greater resiliency because they are overexposed to environmental turbulence in the form of more frequent and intense competitive and operational disruptions (McCann et al. 2009 ; Weick et al. 1999 ). To aid this under- standing McCann et al. ( 2009 ), summarised in Table 10.1 . Resilience has been broadly defi ned as the maintenance of positive adjustment under challenging conditions (Weick et al. 1999 ). ...
... In view of this the authors have, over past 12 years, developed and applied an Agility Strategic Framework (AFS) that integrates the most important aspects of agile manufacturing under one umbrella rather than as individual entities (Ismail et al. 2006Ismail et al. , 2011 ). The approach can be represented as an extended QFD model forMcCann et al. 2009 ) Environmental turbulence The pace and disruptiveness of change within an operational, competitive or larger contextual environment Pace of change Variations in the frequency, number and kinds of conditions being experienced Disruptive change Severe surprises and unanticipated shocks that destabilizes performance, even threaten ongoing viability Adaptive capacity The amount and variety of resources and skills possessed and available for maintaining viability and growth relative to the requirements posed by the environment Resiliency The capacity for moving quickly, fl exibly and decisively in anticipating, initiating and taking advantage of opportunities and avoiding any negative consequences of change Agility The capacity for resisting, absorbing and responding, even reinventing if required, in response to fast and/or disruptive change that cannot be avoided 154 agility (seeFig. 10.1 ) in which drivers are the business environmental requirements. ...
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