Question

what is your perception about quality service​

Answer 1

Explanation:

Service quality is a focused evaluation that reflects the customers perception of reliability, assurance, responsiveness, empathy and tangibles. Satisfaction on the other hand is more inclusive: it is influenced by perception of service quality, product quality, and price as well.

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Answer 2

Service quality is a focused evaluation that reflects the customers perception of reliability, assurance, responsiveness, empathy and tangibles. Satisfaction on the other hand is more inclusive: it is influenced by perception of service quality, product quality, and price as well.