what led to the development of so many call centres in india
Answers
Answer:
A call center is an office with the capacity to field many telephone calls for a company.Types of call center work can include customer service and telemarketing. Factors that have made India attractive as a hub of call center work from the US, UK, and Australia include its convenient time zone, low labor costs, and large English-speaking population.The introduction of call center and other business processing work to India picked up in the 1990s as Fortune 500 countries began offshore outsourcing this work to India. British Airways, American Express, and Dell are examples of companies that utilize call centers in India. Other countries with comparable call center industries include Bangladesh and the Philippines.
Answer:
Today, having call centers in India has become the norm for several global companies. Many international organizations are also setting up call centers in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services.
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