Question

what makes crew members so confused​

Answer 1

Skills of CRM. The primary goal of CRM is enhanced situational awareness, self awareness, leadership, assertiveness, decision making, flexibility, adaptability, event and mission analysis, and communication. Specifically, CRM aims to foster a climate or culture where authority may be respectfully questioned.

Answer 2

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CRM encompasses a wide range of knowledge, skills and attitudes including communications, loss of situational awareness, problem solving, decision making, and teamwork; together with all the attendant sub-disciplines which each of these areas entails.