What might your customer service team use the buyer's journey for?
Answers
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The customer service team uses the buyer's journey for up-sell, resell and cross-sell.
Explanation:
- The buyer’s journey is made up of awareness, consideration, and decision.
- The customer service team is able to personalize the sales process according to the buyer’s perspectives and by understanding the buyer’s journey.
- There are a number of ways to find out the buyer’s journey through interviews, and personally talking to the customers and the various prospects.
- To understand the various criteria that the buyer’s use for evaluating the available products or services.
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