what problem did howart faced
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He got the job, and about a year later, as Starbucks' director of retail operations and marketing, Schultz went to Milan for a trade show. As Schultz describes it, he had an "epiphany" while he visited espresso bars around the city. Coffeehouses, he realized, could serve as an important "third place" between work and home, where communities gathered. He convinced his bosses to test a coffeehouse concept in downtown Seattle, but at the time, they weren't ready to fully commit to the idea.
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From which chapter& grade?
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