Business Studies, asked by paballoseboko, 2 months ago

What's ownership gap in marketing and how does it work

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Answered by fathima5197

Answer:

service gap is a deviation, a discrepancy between what was planned and what is done in the end, or between what was expected and what is perceived. Service marketing gurus Parasuraman, Zeithaml, and Berry recognize five service gaps – SERVQUAL and divide them into two categories – client and company.

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