what to do when someone is angry??
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If the person is angry don't make it any worse. What I will do is at least approach to the person calmly. Hands out of my pocket to prevent any thing so that will know I am unarmed. I will talk to the person in a calm regular voice. Never ever yell, scream, or raise your voice. Because that's a very nice way to get a punch in your face. I'll do everything of my best of ability to calm down the person.
Maybe by saying, "Hey, sir/ma'am? Do you need anything? I will gladly to help you out. But first, please take a few calm deep breaths so you are more calm."
After that do their deep breath and more calm to be talk to. Ask the person "why are they angry ." In a more polite ease way to word it like this. " Hey what's going on? Why are you mad? If you need anything like food, medical, etc. "