Question

What types of changes are not usually included within the scope of change management?

Answer 1

A. Changes to a Service Level Agreement (SLA)

B. The retirement of a service

C. Changes to business strategy

D. Changes to a mainframe computer

Answer 2

A change request is a formal communication seeking an alteration to one of more configuration items (CI's).

• A change request is a formal proposal that can be submitted by an organization's stakeholders or service users through support using the request  process to change a configuration item.
• Change management seeks to minimize the risks associated with change.
• ITIL here defines change as "any addition, modification, or removal  that may affect an  IT service". This includes changes to  IT infrastructure, processes, documentation, vendor interfaces, and more.
• The ITIL service life cycle consists of five phases: service strategy, service design, service handover, service operation, and continuous service improvement.