Question

What value does a CRM provide to an organization? What are some drawbacks?

Answer 1

Answer:

Potential drawbacks of CRM systems:-

• CRM costs. One of the greatest challenges to CRM implementation is cost.

• Business culture. A lack of commitment or resistance to cultural change from people within the company can cause major difficulties with the CRM implementation.

• Poor communication.

• Lack of leadership.

Answer 2

Answer:

CRM provide value for your business by opening up vital communication channels and creating a common client-focused knowledge-base to better serve your clients.

• CRM costs. One of the greatest challenges to CRM implementation is cost.
• Business culture. A lack of commitment or resistance to cultural change from people within the company can cause major difficulties with the CRM implementation.
• Poor communication.
• Lack of leadership.