what will happen if the customer don't feel understood?
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Answer:
The customer will feel frustrated and annoyed. Explanation: The customer will feel frustrated and annoyed if they feel that they are not being understood.
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If the customer doesn't feel understood-
1. Customer dissatisfaction can harm the business because satisfying the customer is the ultimate motive of a business organization.
2. If the customer feels that his needs are not acknowledged in the right way then he may go and look for other options in a different business group which will lead to loss of customers.
3. The dynamic needs of the consumer should be understood and products should be designed in accordance to meet the customer needs.
4. After-sales service is also a crucial part to maintain the relation with the customer.
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