Question

What would you do first if the support team is unable to achieve the live contact Speed to Answer SLA.
A). Perform analysis on the incoming call pattern and agent availability.
B). Send a reminder to agents to log into their phones.
C). Raise awareness at the team meeting.
D). Adjust individual goals.
E). Adjust the agent Schedule

Answer 1

Answer:

option 3 is correct

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Answer 2

C). Raise awareness at the team meeting

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