When a survey is conducted with the customers, what does not get indicated with high customer satisfaction number?
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Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customerexpectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.
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Customer Loyalty
Hope this will help
Hope this will help
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