Question

When is it better to have a phone conversation with a colleague?
Select an answer:
when the topic involves an emotional conversation
when the information you need to convey is simple
when your colleague tends to be wordy in emails
when you need to ensure your colleague receives certain information​

Answer 1

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Answer 2

• It is better to have a phone conversation with a colleague when the topic is an emotional conversation.
• A conversation which happens in a text format can be misunderstood or misjudged. These types of conversation lack understanding and involvement and thus cannot be used while doing a topic related to emotion.
• Voice modulation, empathy and courtesy are the few attributes which can be used while talking over a phone call.  
• It creates a sense of involvement in it and helps to understand problems, emotion or mood.