Question

When someone phones to ......................... a complaint, you need to keep calm and sympathise with them as much as possible.​

Answer 1

Answer:

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Explanation:

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Answer 2

The correct answer is "file"

• When someone phones to file a complaint, you need to keep calm and sympathise with them as much as possible.
• Usually, the word file is followed whenever the word complaint is used.
• Here, the meaning of the sentence states that someone wants to give a complaint about an issue. Before taking the complaint, it is important to console them because they may be in a trauma.
• Usually, this situation happens in a police station where a police personnel is in the position to register the complaint and take necessary action.