Question

Where customer and service must be present together?

Answer 1

Customer service has become the ultimate decider on what is distinguishing a proper business from a beloved brand these days. Today’s consumers are raising the bar for brands when it comes to the types of interactions they have with them. They’re no longer putting up with outsourced customer service interactions. Instead, they’re demanding clear, accessible, and instant communications from the businesses they support. From being able to contact a company about a problem on social media or video calling with them about a question, consumers are asking for more from their brands. What they find impossible with one company, they head off and search for in another with a reputation for providing quality customer service.

Answer 2

Tangible is where customer and service must be present together

Explanation:

• Tangibles are methods that are adopted by business organisations for improving the satisfaction levels of the customers. It is the services which are physically provided to the consumers and there are evidence to prove the same.  
• The customers compare these tangible services for creating their perceptions on the service levels of the organization. The service personnel are physically present for satisfying the needs and requirements of the end users.
• The tangibles are used effectively for catering to the customer needs and they make use of different forms of techniques, communication methods, equipment and tools for effectively displaying the benefits of the organisation.

To know more  about customer satisfaction

Difference between customer service and customer satisfaction

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