which departments of the RBI is responsible for issuing currency notes
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RESERVE BANK OF INDIA (RBI)
DEPARTMENT OF CURRENCY MANAGEMENT
CITIZENS' CHARTER
1. Objective of the Citizens' Charter
This Citizen's Charter provides information on various facilities provided by the Reserve Bank of India in
the matter of exchange of notes and coins and the common standards of the services provided at RBI
Issue Offices and commercial bank branches.
2. Services Available at RBI Issue Offices
The RBI Offices, where Issue Department is functioning, offer the facility to members of the public to
exchange their notes including soiled and mutilated notes and coins including uncurrent or worn out
coins. The Bank is committed to provide exchange facility free of cost at its counters during business
hours.
3. Names of RBI Offices which provide exchange facilities
The facilities are provided at the counters of the Bank's Regional Offices located at Ahmedabad,
Bangalore, Belapur (Navi Mumbai), Bhopal, Bhubaneswar, Chandigarh, Chennai, Guwahati, Hyderabad,
Jaipur, Jammu, Kanpur, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, New Delhi, Patna and
Thiruvananthapuram.
4 Exchange of notes into coins with the help of coin dispensers
Members of the general public can also get their notes exchanged into coins using the coin dispensers
installed in the banking halls of the Reserve Bank's Regional Offices.
5. Exchange of soiled and mutilated notes and coins at the Bank's public counters
Members of the general public can avail themselves of the following facilities at the counters of the
Bank's Offices.
(a) Exchange soiled notes. A note which has become limp or which has developed minor cuts due to
wear and tear or which is disfigured by oil, colour, ink, etc. will be treated as soiled note. To facilitate
easy exchange, notes which have been divided vertically through or near the centre with numbers intact
are also treated as soiled notes. Notes on which political or religious slogans are written are not
exchangeable under any circumstances.
(b) Exchange mutilated notes. A mutilated note is a note of which a portion is missing or a note which is
composed of pieces, provided that the note presented is not less than half of the area of the note and
that, if the note is composed of a note joined together, each piece is, in the opinion of the 'Prescribed
Officer' [as defined in the RBI (Note Refund) Rules] identifiable as part of the same note.
The RBI (Note Refund) Rules, 1975 (as amended upto 1980) are posted on the RBI Website
http://www.rbi.org.in under the Head "Publications" and Sub-Head "Occasional Publications".
(c) Exchange of coins including uncurrent coins into notes or coins.
DEPARTMENT OF CURRENCY MANAGEMENT
CITIZENS' CHARTER
1. Objective of the Citizens' Charter
This Citizen's Charter provides information on various facilities provided by the Reserve Bank of India in
the matter of exchange of notes and coins and the common standards of the services provided at RBI
Issue Offices and commercial bank branches.
2. Services Available at RBI Issue Offices
The RBI Offices, where Issue Department is functioning, offer the facility to members of the public to
exchange their notes including soiled and mutilated notes and coins including uncurrent or worn out
coins. The Bank is committed to provide exchange facility free of cost at its counters during business
hours.
3. Names of RBI Offices which provide exchange facilities
The facilities are provided at the counters of the Bank's Regional Offices located at Ahmedabad,
Bangalore, Belapur (Navi Mumbai), Bhopal, Bhubaneswar, Chandigarh, Chennai, Guwahati, Hyderabad,
Jaipur, Jammu, Kanpur, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, New Delhi, Patna and
Thiruvananthapuram.
4 Exchange of notes into coins with the help of coin dispensers
Members of the general public can also get their notes exchanged into coins using the coin dispensers
installed in the banking halls of the Reserve Bank's Regional Offices.
5. Exchange of soiled and mutilated notes and coins at the Bank's public counters
Members of the general public can avail themselves of the following facilities at the counters of the
Bank's Offices.
(a) Exchange soiled notes. A note which has become limp or which has developed minor cuts due to
wear and tear or which is disfigured by oil, colour, ink, etc. will be treated as soiled note. To facilitate
easy exchange, notes which have been divided vertically through or near the centre with numbers intact
are also treated as soiled notes. Notes on which political or religious slogans are written are not
exchangeable under any circumstances.
(b) Exchange mutilated notes. A mutilated note is a note of which a portion is missing or a note which is
composed of pieces, provided that the note presented is not less than half of the area of the note and
that, if the note is composed of a note joined together, each piece is, in the opinion of the 'Prescribed
Officer' [as defined in the RBI (Note Refund) Rules] identifiable as part of the same note.
The RBI (Note Refund) Rules, 1975 (as amended upto 1980) are posted on the RBI Website
http://www.rbi.org.in under the Head "Publications" and Sub-Head "Occasional Publications".
(c) Exchange of coins including uncurrent coins into notes or coins.
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