Question

Which guiding principle recommends that the four dimensions of service management are considered?

Answer 1

Answer:

A guiding principle is a recommendation that provides universal and enduring guidance to an organization, which applies in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. The 7 ITIL Guiding Principles are an adaptation of the 9 Guiding Principles defined in 2016’s ITIL Practitioner course. They embody the core messages of ITIL, and of service management in general, supporting successful actions and good decisions of all types and at all levels.

Answer 2

Think and work holistically

Explanation:

• The guiding principle "think and work holistically" states that when delivering value in the way of service, all facets of an entity are taken into account. All four facets of service management (organizations and employees; information and technology; partners and suppliers; value sources and processes) have been addressed. "Services are provided by the arrangement and application of 4 dimensions of service management to internal and external customer services..
• In order to create and run an IT company, the general picture of the service and service management system needs to be clearly understood: a bird's eye view. A clear understanding of the structure and operation of all the components of the service is important. For this to be known, entire processes from beginning to end must be clear. It is important to see this to understand the system's functioning and the results of the performance changes of different components used in services.
• Services, procedures, practices, roles, partner/suppliers organisation can not be stand on its own and must work cooperatively in an integrated way. In order to work together, all systems operations must be holistically linked and visualized. They belong to one  holistic system.
• There are no stand-alone facility, procedure, process or agency. If the company operates in an organized manner in order to deal with its entire operations rather than as isolated pieces, otherwise the outcomes achieved by the organisation, its clients and others will be affected.All the organization’s activities should be focused on the delivery of value.