Which is Capgemini Corporate Quality Management System? a) UniQuE O b) Knowledge Management c) OTACE d) All of the Above
answer plz
Answers
Answer:
b) Knowledge Management
Explanation:
A quality management system (QMS) is a system deals with the documentation part of the company. It takes care of documents of policies, business processes, and procedures which are necessary for an organization to manufacture and deliver its products or services to its customers. Hence such good qualities and services helps in increase customer satisfaction.
We gauge our performance through client feedback using our proprietary client satisfaction tracking process called OTACE®. It stands for On Time and Above Client Expectations and it's how we ultimately measure our success.
- To ensure compliance with legal, regulatory and contractual requirements and those of our stakeholders
- To ensure the satisfaction of our customers by continuously adapting to their needs
- Effectively manage all the processes of the organization, promoting continuous improvement in all the operations and services performed.
- To promote the training, awareness and sensitization of all our employees and their professional development.
The primary focus of quality management system is to meet the requirements of a customer. The main aspect to sustain success in an organisation is to retain the confidence of customers and other parties on whom it depends.
Hence,
correct option c) OTACE .
Project code #SPJ2