Question

Which of the following are the indirect methods that are used to acquire customers data?​

Answer 1

Explanation:

Interviewing and the use of questionnaires are two methods of data collection that rely very much on the involvement, participation and contribution of the respondents. These methods act directly on the respondents, who in turn provide information about themselves or about other people.

Answer 2

Answer:

The indirect methods that are used to acquire customers' data are surveys and questionnaires, interviews, direct observation, focus groups, and documents.

Explanation:

Indirect method: Indirect methods of data collection include retrieving and accessing existing data that was not originally collected for research purposes.

• This type of data is called secondary data.

1. Questionnaires and Surveys: A survey is a collection of questions related to a topic. These questions are asked to understand the human perspective and use it to test hypotheses. The questionnaires and survey sets will be distributed to large population groups to collect answers.
2. Interviews: This is a method of asking the respondents directly or indirectly and collecting data. The interview can be done by phone or video call.
3. Direct observation: This is a way for an observer to analyze an individual's activities and behaviours in the natural environment. You don't have to ask questions or ask respondents to do anything.
4. Focus groups: This is the process by which a relatively small number of people get together to discuss a topic of interest. Focus groups allow you to collect data in the form of group perspectives to form a common picture. In this process, selected individuals discuss and express their opinions in informal settings. These participants often belong to the same category, such as age, gender, and social group.
5. Documents: With this type of data collection, you don't have to interact with others. If you have access to important existing sources such as documents and records, you can use them for data acquisition. The data you receive is secondary data and can be quantitative or qualitative.

Hence, indirect methods used to collect data are questionnaires, surveys, interviews, direct observation, focus groups, or documents.

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