Which of the following covers scope of Continual service improvement (CSI)? Select one: O a. Reviewing management information and managing the catalogue O b. Reviewing management information and managing the continual service improvement register O c. Aligning the service portfolio and maturing the organization, management, processes and people O d. Conducting internal audits and recommending improvement opportunities
Answers
Answer:
a reviewing management information and management information and managing the
Answer:
The correct answer is option B,C
Explanation:
To align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes.
Objectives of CSI
1) To measure and analyze service level achievements by comparing them to the requirements in the Service Level Agreement (SLA)
2) To recommend improvements in all phases of the lifecycle
3) To introduce activities which will increase the quality, efficiency, effectiveness and customer satisfaction of the services and the IT service management processes
4) To operate more cost effective IT services without sacrificing customer satisfaction
5) To use suitable quality management methods for improvement activities
Scope of CSI
1) The overall health of ITSM as a discipline.
2) Continual tuning of the IT services to the current and future needs of the business.
3) Continual tuning of the IT service portfolio.
4) The maturity of the IT processes which enable the service
Learn more about the CSI
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