Which of the following form part of the five major aspects of service design?
Answers
The five major aspects of service design are:
1. Service solutions - Include all the functional necessities, resources and capabilities required and agreed upon.
2. Service Management tools and systems - To ensure consistency with other services.
3. Technology architectures and management systems - To ensure that they are consistent with the new service.
4. Processes - To ensure that the roles, responsibilities and process are appropriate to operate, support and maintain the changed or new service.
5. Measurement methods and metrics - To ensure that the methods are able to provide the metrics on the service.
The five major parts of service design are:
*Service solutions – Comprises all functional resources, requirements, and capabilities to reach at the solution.
*Service management tools and systems – Ensures regularity with other services and offers assurance that related dependent and supporting services are sufficient for on-going trustworthy service delivery.
*Technology management systems and architecture – Make sure that they are compatible with new services and are capable of operating them.
*Processes – Ensure that current responsibilities, roles, and processes are sufficient to operate, support, and maintain the new services.
*Measurement metrics and methods – Verify that the existing methods can offer the needed metrics for the service.