Which of the following is/are correct? (a) SLA contains SLO (b) SLO contains SLA (c) Multiple SLAs are aggregated to KPI (d) KPIs are aggregated to SLO
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B options because i think it's right
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The correct answer is SLA contains SLO. A Service-level agreement is considered as the contract lay between the external service provider as well as its customers.
The SLA enables the internal business units and customers to measure service provider or IT department to perform and confirm that is offering services according to the contract.
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