which of the following is jot right the of a complaint
Answers
Answer:
1. ____________________states that a consumer should know the reliefs available to him in case of product or service
falls short of his expectations .
(a) Right to Safety (b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer Education
2. The Consumer Protection Act provides relief to customers such as replacement of product , removal of defect in the
product, compensation for any loss or injury suffered by the consumer. Which consumer right has been highlighted in
this statement.
(a)Right to Safety (b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer Education
3. _______________states that, the consumer has a right to pick a product from a variety of products at competitive
prices.
(a)Right to Safety (b) Right to choose (c) Right to be informed (d) Right to Consumer Education
4. Most of the reputed firms have set up consumer service and grievance cells to listen to the consumers complaints
and take appropriate steps to redress their grievances. Which consumer right been highlighted in this statement.
Which consumer right has been highlighted in this statement.
(a) Right to heard (b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer Education
5. ________________States that , the consumer has a right to file a complaint and to be heard in case of dissatisfaction
with a product.
(a) Right to heard(b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer Education
6. Mahesh bought a packet of chips from a local shopkeeper and found that the ingredients given on the lable were not
legible. He complained about it to the company . The company sent a written apology stating that they will make sure
that existing packets are withdrawn from the market and new packets with legible labels are soon made available.
Which Consumer right has been Mahesh exercised.
(a) Right to heard(b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer Education
7. Rajesh Pal, a marketing manager is a patient of diabetes for which he take medicines regularly . One day, on his tour
to Patna , he met with an accident and was hospitalized. Due to doctors negligence a delicate nerve of his right leg
was cut rendering him crippled throughout his life. Which consumer right that has been violated by the doctors under
the Consumer Protection Act , 1986 in the above situation.
(a) Right to heard(b) Right to Seek Redressal (c) Right to safety (d) Right to Consumer Education
8. Which of the following is not a reason for importance of consumer protection from the point of view of consumers?
(a) Consumer ignorance (b) Consumer Apathy (c) Consumer Exploitation (d) Unorganised Consumers.
9. From the point of view of business which one of the following is a reason because of which consumer protection is
important?
(a) Dynamic Environment (b) Fast Technological Development (c) Government intervention (d) Competitive Market
10. Which one of the following is not a consumer right?
(a) Right to heard(b) Right to Seek Redressal (c) Right to be Discount (d) Right to Consumer Education
11. Which of the following Consumer Organisation and NGOs is not in New Delhi ?
Answer:
which of the following is jot right the of a complaint
Explanation:
Consumer Protection has a wide agenda.
• It not only includes educating consumers about their rights and responsibilities but also helps in getting their grievances redressed.
• It not only requires judicial machinery for protecting the interests of consumers but also requires the consumers to get together and form themselves into consumer associations for the protection and promotion of their interests.
Important Points
The Consumer Protection Act provides for six rights of consumers. The consumer protection councils set up under the Act are intended to promote and protect the various rights of consumers. These rights include the following:
Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life and health.
Right to be Informed: The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.
Right to Choose: The consumer has the freedom to choose from a variety of products at competitive prices.
Right to be Heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service.
Right to seek Redressal: The consumer has a right to get relief in case the product or service falls short of his expectations.
which of the following is jot right the of a complaint
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