Question

Which of the following is NOT a characteristic of Business letters of complaint?
a) Write as you speak. Your letter should be in the nature of a conversation.
b) Be courteous and tactful.
c) Be firm in the action you desire.
d) Letters should be straightforward and grammatically correct.​

Answer 1

Answer:

a) Write as you speak. Your letter should be in the nature of a conversation.

Explanation:

Answer 2

Answer:

Write as you speak. Your letter should be in the nature of a conversation. [option a]   is NOT a characteristic of Business letters of complaint

Explanation:

The business complaint letter should be in a proper format which includes:

1. letters should be clear and concise.
2. State the exact problem.
3. Don't write or include angry, sarcastic, or threatening words in the letter.
4. Letters should include the copies of relevant documents, receipts, work orders, warranties, etc.
5. describe the main problem and the result you want.
6. Letters should include key dates, such as when purchases of the goods or services are made and when the problem occurred.
7. Letters should have quality of courteous and tactful.
8. Be firm in the action you desire.
9. Letters should be straightforward and grammatically correct.​

thus, above all are the writing styles of writing a perfect business complaint letter and hence Write as you speak. Your letter should be in the nature of a conversation. [option a]   is NOT a characteristic of Business letters of complaint.

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