Question

Which of the following is not a target of Total Quality Management: *
A:Customer Satisfaction
B:Reducing manpower
C:Continuous Cost Reduction
D:Continuous Operational Improvement

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Answer 1

Answer:

(D) Continuous Operational Improvement is not a target of Total Quality Management:

Explanation:

Total quality management (TQM) is an overall way of thinking of progressively working on the activities of a business. This is done through the utilization of thorough interaction investigation by each elaborate worker and colleague.

• Cost Reduction

At the point when applied reliably over the long haul, TQM can diminish costs all through an association, particularly in the space of scrap, improve, field administration, and guarantee cost reduction. Since these cost reductions stream straight through to primary concern benefits with no extra costs being caused, there can be a frightening expansion in productivity.

• Customer Satisfaction

Since the organization has better items and administrations, and its collaborations with customers are moderately mistake-free, there ought to be fewer customer grumblings. Fewer protests may likewise imply that the assets committed to customer administration can be decreased. A more significant level of customer satisfaction may likewise prompt an expanded portion of the overall industry, as existing customers follow up for the organization's benefit to acquire more customers.

• Productivity Improvement

Productivity increments essentially since employees are investing considerably less of their energy pursuing down and remedying mistakes. Expanded productivity implies more results per worker, which commonly brings about expanded benefits.