Which of the following is not an objective of service operation?Thorough testing to ensure that services are designed to meet business needsThoroughTo deliver and manage IT servicesTo manage the technology used to deliver servicesTo monitor theperformance of technology and processes
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Answer:
Which of the following is not an objective of service operation?Thorough testing to ensure that services are designed to meet business needsThoroughTo deliver and manage IT servicesTo manage the technology used to deliver servicesTo monitor theperformance of technology and processes
Explanation:
Which of the following is not an objective of service operation?Thorough testing to ensure that services are designed to meet business needsThoroughTo deliver and manage IT servicesTo manage the technology used to deliver servicesTo monitor theperformance of technology and processesWhich of the following is not an objective of service operation?Thorough testing to ensure that services are designed to meet business needsThoroughTo deliver and manage IT servicesTo manage the technology used to deliver servicesTo monitor theperformance of technology and processes
The correct answer is: Thorough testing to ensure that services are designed to meet business needs.
The objective of service operation is to manage the IT services and ensure that they meet the agreed-upon service level agreements (SLAs) and provide value to the business. The objectives of service operation include:
- To deliver and manage IT services: Service operation ensures that IT services are delivered and managed according to the agreed-upon SLAs and customer requirements.
- To manage the technology used to deliver services: Service operation manages the technology used to deliver services, including hardware, software, and network infrastructure.
- To monitor the performance of technology and processes: Service operation monitors the performance of technology and processes to identify and resolve issues before they impact service quality.
Thorough testing to ensure that services are designed to meet business needs is not an objective of service operation. While testing is an important part of service design, it is not an objective of service operation.
Instead, service operation focuses on delivering and managing IT services, managing the technology used to deliver services, and monitoring the performance of technology and processes.
Therefore, the correct answer is: Thorough testing to ensure that services are designed to meet business needs.
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