Question

Which of the following is not one of perspectives within the balanced scorecard:
(A) customer perspective
(B) internal business process perspective
(C) learning and growth perspective
(D) . taxation perspective

Answer 1

Answer:

D Taxation perspective

Explanation:

Answer and Explanation:

The four perspective of a balanced score cards are

Financial Perspective - To add value for our shareholders

Customer Perspective - To provide customer satisfaction

Internal Business Process Perspective - To continuously improve our internal process

Learning and Growth Perspective - To learn new things and adapt to change

Answer 2

(D) Taxation perspective is not the perspective of a balanced score card.

Meaning of balanced scorecard

• A management system that translates the organization's goals into performance objectives.
• It allows the goals to be monitored, changed and measured.

Perspectives of the balanced scorecard:

• A balanced scorecard has 4 major perspectives as follows,

1. Financial perspective -To ensure that the company earns a return on the investments made.
2. Customer perspective - To determine the level of customer satisfaction.
3. Internal business processes perspective - To determine how well the business runs.
4. Organization capacity - To optimize goals with favourable results.

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