Question

Which of the following is not primary concern of Service Strategy?

1) Defining a Release Plan
2) Setting policies and objectives
3) Providing guidance on setting strategy
4) Understanding how to create value for customers

Answer 1

Answer:

A) Defining a Release plan

Answer 2

Option (1) is correct.

Defining a Release Plan is not the primary concern of Service Strategy.

About primary concern of Service Strategy :

• Consumers benefit from good customer service because it makes the purchase process as simple as possible.

• The major focus is customer happiness. Overall, the BRM approach provides a clear difference and focus between managing business outcomes and strategic needs.

• Service strategy aids businesses in determining the services they should provide and the markets they should pursue. To achieve long-term development and success, strategic decisions must be made while planning and delivering focused services.