Question

Which of the following is the main consideration while choosing a Chatbot?

Answer 1

A chatbot (also known as a smartbots, talkbot, chatterbot, Bot, IM bot, interactive agent, Conversational interface or Artificial Conversational Entity) is a computer programor an artificial intelligence which conducts a conversation via auditory or textual methods.[1] Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots are typically used in dialog systemsfor various practical purposes including customer service or information acquisition. Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.
The term "ChatterBot" was originally coined by Michael Mauldin (creator of the first Verbot, Julia) in 1994 to describe these conversational programs.[2] Today, most chatbots are either accessed via virtual assistants such as Google Assistant and Amazon Alexa, via messaging apps such as Facebook Messenger or WeChat, or via individual organizations' apps and websites.[3][4] Chatbots can be classified into usage categories such as conversational commerce (e-commerce via chat), analytics, communication, customer support, design, developer tools, education, entertainment, finance, food, games, health, HR, marketing, news, personal, productivity, shopping, social, sports, travel and utilities.[5]

Answer 2

Five things to consider before choosing a Chatbot.

1) What will the chatbot do?

Chatbot customers to interact with information that is already readily available through a website or mobile app.

Where will the chatbot live?

The website, mobile app, Facebook Messenger, WeChat, Kik, iMessage.

What information sources will the chatbot use?

Information such as a product's make and model.

Service history, Billing systems etc.

When will the chatbot escalate to a human?

Escalation to a human agent is triggered when a customer requests a phone or video call.

Who will build a chatbot?

Although some brands are leveraging internal resources to build a bot, most team up with external vendors, look for some of the following attributes.