Question

Which of the following is true about using machine learning for incidentclassification and resolution?Select the correct options, and click or tap Submit.Using NLP and machine learning classification is always better than rule-basedparsing of incident text to identify the resolution action to take.Using NLP and machine learning classification will always provide high accuracyirrespective of the ticket patterns as long as there is historic ticket data made available.Getting a high accuracy in ticket classification requires sufficient historic volumes oftickets with good quality descriptions and sufficient number of repetitive ticketcategories.To improve ticket classification accuracy over time, we need to ensure thereis continuous feedback and continuous learning in place.​

Answer 1

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