Question

which of the following is true to the definition of service as per ITIL4
a) value co-creation by facilitating outcome
b)value co-creation by facilitating output
c) customer have to manage specific costs and risks
d) configuration of resources belonging to service provider​

Answer 1

Answer:

value co-creation by facilitating outcomes

Answer 2

Answer:

The correct answer to the given question is:

a) value co-creation by facilitating outcome

Explanation:

Best practices for managing IT services and enhancing IT support and service levels are contained in the ITIL library. Keeping IT services in line with business objectives—even when those objectives change—is one of ITIL's primary aims.

One of the main goals of ITIL is to ensure that IT services align with business goals, even as business goals change.

Value is determined by the point of view of stakeholders, which may include customers, consumers, or the business itself.

Carpool considerations: Convenience may be important to some, while cost or flexibility may be important to others. Depending on one's point of view, values ​​can be subjective.

Today's organizations realize that value is co-created through the active collaboration of suppliers and customers. This co-creation is supported by the efforts of other stakeholders involved in related service connections.

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