which of the following represents the inputs and outputs of ITIL SVS?
Answers
Answer:
The key inputs to the SVS are opportunity and demand. The output of the SVS is value delivered by products and services. Opportunity refers to options or possibilities to add value for stakeholders or otherwise improve the organization.
Explanation:
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Answer:
The ITIL SVS explains how the organization's many parts and functions interact to create value as a system.
Explanation:
The SVS consists of certain inputs, components, and results pertinent to service management. Demand and opportunity are the SVS's two primary inputs. The value offered by goods and services is the SVS's output.
- Opportunities are alternatives or potential ways to enhance the organization's performance for stakeholders.
- Demand describes a consumer's internal or external need or desire for a good or service.
Opportunities and demands set off processes inside the ITIL SVS, and these processes provide value. Demand and opportunity are constantly entering the system, but neither are automatically accepted or satisfied by the business. It should be noted that the ITIL SVS's architecture particularly encourages flexibility and prevents silos working. This is so that the organization's demands can be met in a variety of situations with an open flow of communication across the many interfaces, rather than the service value chain and practises forming a fixed, rigid structure.
Thus, the ITIL SVS offers the tools needed to increase organisational resilience and agility while also making the adoption of a clear, well-defined strategy easier.
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