Question

Which of the following statements are right and which are wrong?
(i) A consumer’s complaint can be filed only by the consumer
himself/herself.
(ii) There is no need to give any fee for filing a complaint before
the District forum.
(iii) A complaint may be submitted personally or sent by post.
(iv) The complaint has to be filed within one year from the date on
which the cause of action arose.
(v) For a complaint relating to deficiency of telephone service, the
relief sought may include removal of deficiency, restoration of
the service, refund or adjustment of excess charge paid, as well
as compensation for loss.
(vi) The complaint to be filed must be signed by the consumer or
his authorised agent.

Answer 1

Explanation:

(i) A consumer’s complaint can be filed only by the consumer

himself/herself.  - False

(ii) There is no need to give any fee for filing a complaint before

the District forum.  - True

(iii) A complaint may be submitted personally or sent by post.  - True

(iv) The complaint has to be filed within one year from the date on

which the cause of action arose.  - False

(v) For a complaint relating to deficiency of telephone service, the

relief sought may include removal of deficiency, restoration of

the service, refund or adjustment of excess charge paid, as well

as compensation for loss.  - True

(vi) The complaint to be filed must be signed by the consumer or

his authorised agent. - True